Frequently Asked Questions (FAQ)
Welcome to the FAQ section for yLink Manager™.
Here, we answer some common questions about our subscription-based healthcare AI platform, services, and technology.
What is yLink Manager™?
yLink Manager™ is an innovative healthcare platform that uses artificial intelligence and Internet of Things (IoT) devices to provide real-time health insights and monitoring solutions for individuals and healthcare providers.
Who can use yLink Manager™?
Our platform is designed for individuals, healthcare professionals, and organizations looking for reliable health monitoring and personalized insights.
What IoT devices are compatible with the platform?
We support a variety of devices, including but not limited to:
- Wearable fitness trackers.
- Smart medical devices (e.g., glucose monitors, blood pressure cuffs).
- Connected home health monitors.
For a complete list, please visit our Device Compatibility Page.
How does yLink Manager™ protect my data?
We use advanced encryption and security measures to protect your personal and health data. For more details, check our Privacy Policy.
Does yLink Manager™ share my data with third parties?
Your data is never sold. We only share data with trusted partners or providers as necessary to deliver our services, and always in accordance with our Privacy Policy.
Is yLink Manager™ subscription-based?
Yes, our platform operates on a subscription basis, with plans designed to suit various needs. We offer both basic and premium tiers, providing different levels of access to features and services.
Are there any refunds?
Refunds are handled on a case-by-case basis. If you experience issues with your subscription, please contact our support team at support@ylinkmanager.com for assistance. Refund eligibility depends on the terms of your subscription plan.
How do I set up my account?
Setting up an account is simple:
1. Download the app or visit our website.
2. Click 'Sign Up' and fill in your details.
3. Connect your IoT device following the provided instructions.
Is there any documentation and support available?
Yes, we provide comprehensive documentation and support, including:
- User Guides: Step-by-step instructions for setting up and using the platform.
- Help Center: Troubleshooting guides and FAQs.
- Customer Support: Available via email or phone.
For assistance, visit our Help Center or contact us at support@ylinkmanager.com or +1 (512) 900-5880.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription anytime through your account settings. Cancellation terms may vary depending on your subscription plan.
What happens to my data if I cancel my subscription?
If you cancel your subscription, you will retain access to your data for a limited time, after which it may be permanently deleted in accordance with our Data Retention Policy.
Is this platform a substitute for medical advice?
No. yLink Manager™ is designed for informational and monitoring purposes only. Always consult a qualified healthcare provider for medical advice or treatment.
If you have additional questions not listed here, feel free to reach out:
- Email: support@ylinkmanager.com
- Phone: +1 (512) 900-5880
- Address: Austin, Texas
We're here to help!